Frequently Asked Questions

a Blank Image during Inspection

I get a black image when I do an inspection

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There can be several reasons for this.
Have you removed the small black plastic cover on the Nattugla Camera?
Are you conducting inspections from your work PC? Try conducting an inspection by logging into Nattugla in the browser from your mobile (disconnect from WiFi ). If you can perform an inspection here, the following ports need to be opened in the firewall: 8443 (WebRTC Client port), and Easymeeting also uses 20000-30000 for both TCP and UDP.

PoE Adapter and Nattugla Features

What should I do if the lights on the PoE adapter are blinking?

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The PoE adapter should have a steady light. Blinking lights may indicate issues with power supply. Try using a different cable from the power outlet to the PoE adapter.

Can Nattugla be paused, and how does AMG (Automatic Furniture Recognition) work?

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Yes, Nattugla can be paused via Hepro Respons when a caregiver is present. AMG makes installation easier by recognizing furniture in the room.

Alarms, Access Restriction, and Anonymization

How are fall alarms handled, and what happens if Nattugla loses power?

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Fall alarms are handled through Hepro Respons. In case of power failure, Nattugla sends an alarm to a specified location and automatically restarts when power is restored.

Is the image from Nattugla anonymized?

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Yes, if the organization has chosen anonymization, the image will be anonymized. When there are no people in the room, Nattugla sends a pixelated image.

How can access for making inspections be limited for employees not at work?

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For browser-based inspections from a PC, access can be limited to specific IPs. If the same employees use the app, it must be connected to the "secure zone IP" specified for the organization to conduct inspections.

Nattugla Hardware and Connectivity Options

What is the size of Nattugla?

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Nattugla weighs 450g, including the wall mount. Dimensions are WxHxD=165mmx65x45mm.

When I attempt an inspection, the image is black, and the video stream does not start.

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Check that power is connected to Nattugla and there are no issues with 4G or WiFi coverage. Ensure that the Cat6 cable is properly connected.

Can Nattugla be connected with the emergency alarm?

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There is no direct connection between Nattugla and the emergency alarm. Digital inspections can be conducted upon triggering the emergency alarm or other sensor technology.

Security and Access

Is Nattugla secure, and can it be hacked?

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Nattugla complies with the requirements of the Standard for Information Security in Health and Care Services, and the video stream is encrypted with recommended encryption technology. There is no video stored on servers since inspections occur directly between Nattugla and healthcare personnel.

Can Nattugla be hacked?

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All technology connected to the network can theoretically be hacked. It is considered challenging to hack Nattugla, and there is low risk of hacking attempts. Nattugla and Easymeeting are approved by Norsk Helsenett (Norwegian Health Network), passing extensive security assessments.

Who can conduct inspections on Nattugla?

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Only those authorized via the admin page can conduct inspections. Access is strictly regulated and granted by agreement.

Does the user see when the camera is active?

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There is no indicator for an active video stream, but a faint light from the infrared diodes can be seen when the camera is active.

Can I see who conducted inspections at night?

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Users or responsible relatives have the right to access the journal and log of inspections. This is done by contacting the municipality. Logs are stored and cannot be deleted by the administrator.

Connecting Nattugla to the Internet and Power

How to connect Nattugla to the internet?

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Nattugla is supplied with a 4G 20GB data card and can also be connected to a wired network via PoE input. It is also possible to use WiFi, but it is not recommended due to fluctuations in network quality.

What options are available for connecting to power?

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Nattugla has Power over Ethernet (PoE) capability, eliminating the need for additional power supply besides the network cable. A power adapter is included for use with a standard power outlet where wired network is not available.

What happens during a power outage?

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Nattugla will not function during a power outage. Note that Nattugla may appear as active in the healthcare personnel app for a long time after power is disconnected. This is under development and will provide real-time information shortly. When power is restored, Nattugla will start automatically, and digital inspections can be conducted again.

Various Questions about Nattugla Features and Operation

Is Nattugla fleet-controlled?

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Yes, all changes and updates occur centrally.

How long are Inspection Logs and Event Logs stored?

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Logs are normally stored for 18 months, but it is possible to extract logs for secure local storage via the admin page.

Can access for healthcare professionals be time-limited?

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No, it is not possible currently.

Can access for healthcare professionals be time-limited?

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No, it is not possible currently.

Is it possible to zoom in on the image?

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No, it is not possible currently, but if you use a mobile device for inspections, you can zoom using two fingers on the touchscreen.

Can the camera be used in both daylight and darkness?

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Yes, the camera has IR light and works equally well in daylight with light as it does at night without light. IR light illuminates around 4 meters.

How many inspections can be conducted with a 20 GB SIM card?

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Nattugla comes with a 20GB data SIM card, generally sufficient for "normal" use. Larger data packages can be ordered if needed.

We are here for you

If you don't find the answer to your question, don't worry, we are here by your side.
Hepro : + 47 400 044 43
Easymeeting : +47 400 04 887