When a business has acquired Nattugla, an Customer portal will be created for the business. Authorized personnel in the business will be Administrators, who will be sent login information.
Administrators can create accounts for Personnel and Service Recipients, create groups, assign Night Owls, as well as grant access between healthcare personnel and service recipients. Here you will also be able to see the supervision log and event log.
Technical support at Hepro or Easymeeting, logs into the business's administration interface only when necessary and at the request of the business.
This will be logged in the event log. Green color indicates that something has been added. Red color indicates that something has been deleted.
Administrators can create accounts for Personnel and Service Recipients, create groups, assign Night Owls, as well as grant access between healthcare personnel and service recipients. Here you will also be able to see the supervision log and event log.
For HEALTH PERSONNEL and SERVICE RECIPIENTS to be linked together, they must be registered in GROUPS which are linked together.
Roles show what access each user has.
The inspection log shows which healthcare personnel have carried out the inspection, to which service recipient and the time when the inspection was carried out. Log cannot be deleted or changed.
Technical support logs in to the company's administration interface.
only if necessary and at the request of the business .
This will be logged in the event log. Green color indicates that something has been added. Red color indicates that something has been deleted.
There can be several reasons for this.
Have you removed the small black plastic cover on the Night Owl Camera?
Do you supervise from your work PC? Try to do an inspection by logging in to Nattugla in the browser, from your mobile (Disconnect from WiFi) If you manage to do an inspection here, the following ports must be opened in the firewall.
The PoE adapter must have a permanent light.
If there is a flashing light, there may be a fault with the power supply. Try a different cable from the power socket to the PoE adapter.
Yes, this is managed in Hepro Respons when the ex-caregiver has made a mark with a user. Or you can use a QR code that pauses Night Tugla for 30 or 60 minutes respectively. This can be done by visitors in the room.
If you don't find the answer to your question, don't worry, we are here by your side.
Hepro : + 47 400 044 43
Easymeeting : +47 400 04 887
We see heroes
We support heroes